wunbet Privacy Policy
Your privacy matters deeply to us. This Privacy Policy explains exactly what personal data wunbet collects from players in Bangladesh and elsewhere, how that data is used, who it may be shared with, how long it is retained, and what rights you hold over your own information. We are committed to transparent, lawful data handling at every stage of your journey with us.
End-to-End Encryption
Every piece of personal data transmitted between your device and the wunbet Platform is protected by 256-bit SSL/TLS encryption, ensuring your information cannot be intercepted in transit.
You Control Your Data
wunbet gives you clear, actionable rights over your personal information — including the right to access, correct, export, restrict, or request deletion of data we hold about you.
No Unnecessary Sharing
wunbet does not sell your personal data to advertisers or unrelated third parties. Data is shared only with service providers essential to platform operations and with regulators as legally required.
Defined Retention Periods
We hold your data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Retention periods for each data category are clearly set out in this Policy.
Lawful Basis for Processing
Every data processing activity at wunbet rests on a recognised lawful basis — contract performance, legal obligation, legitimate interest, or your explicit consent — as documented in this Privacy Policy.
Dedicated Privacy Support
Our dedicated privacy team handles all data requests and complaints. Reach us at [email protected] and we will respond to all privacy-related queries within 3 business days.
Information We Collect
When you register for and use the wunbet Platform, we collect a range of personal data in order to provide you with a secure, compliant, and personalised gaming experience. The categories of personal data we collect are described below. We only collect data that is genuinely necessary for the purposes stated in this Privacy Policy.
Registration and Identity Data
When you create a wunbet account, we collect your full legal name, date of birth, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, or elsewhere in Bangladesh), email address, and mobile phone number. This information is required to open and maintain your account, conduct age and identity verification, and fulfil our legal obligations under applicable anti-money laundering regulations.
Financial and Transaction Data
We collect details of every deposit and withdrawal you make on the Platform, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), transaction amounts in BDT, transaction timestamps, and transaction reference numbers. We do not store full payment card numbers or mobile wallet PINs — these are handled exclusively by our certified payment processors.
Technical and Usage Data
We automatically collect certain technical data when you visit or interact with the wunbet Platform, including your IP address, device type and operating system, browser type and version, referring URL, pages visited, session duration, and in-app interaction events. This data is used to maintain platform security, diagnose technical issues, and improve user experience.
KYC Verification Documents
As part of our Know Your Customer (KYC) process, we may collect copies of identity documents such as your National ID card, passport, or driving licence, together with proof-of-address documents such as utility bills or bank statements. These documents are processed securely and retained only for the period required by applicable regulations.
Communications Data
We retain records of communications you send to our support team via email or live chat, including the content of those communications and metadata such as timestamps. This helps us resolve disputes, improve service quality, and maintain an accurate record of our interactions with you.
| Data Category | Examples | Lawful Basis |
|---|---|---|
| Identity Data | Name, date of birth, address, NID | Contract; Legal obligation |
| Financial Data | Deposits, withdrawals, payment method | Contract; Legal obligation |
| Technical Data | IP address, device, browser, session logs | Legitimate interest |
| KYC Documents | Passport, utility bill, bank statement | Legal obligation |
| Communications | Support emails, chat transcripts | Legitimate interest; Contract |
| Marketing Preferences | Opted-in email/SMS consent records | Consent |
How We Use Your Data
wunbet uses the personal data we collect for the following specific, documented purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected without first obtaining your consent or establishing a separate lawful basis.
- Account Management: To create, maintain, and administer your wunbet account, authenticate your identity at login, process deposits and withdrawals, and apply your account preferences and responsible gaming settings.
- Age and Identity Verification: To comply with our legal obligation to verify that all players are aged 18 or above and to confirm the identity of account holders as required under applicable KYC and AML regulations. 18+
- Transaction Processing: To process, record, and reconcile all financial transactions on the Platform, including deposits via bKash, Nagad, Rocket, Upay, and bank cards, and to facilitate prompt withdrawals to your verified payment method.
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, bonus abuse, and any other conduct that breaches our Terms & Conditions or applicable law.
- Responsible Gaming: To monitor account activity for patterns that may indicate problem gambling behaviour, to apply responsible gaming tools you have activated, and to fulfil our obligations under applicable responsible gaming frameworks.
- Customer Support: To respond to your enquiries, resolve disputes, and provide ongoing support via email and live chat. Support communications are retained for quality assurance and dispute resolution purposes.
- Platform Improvement: To analyse aggregated usage data in order to identify technical issues, optimise platform performance, improve user experience, and develop new features and game offerings suited to our Bangladesh player base.
- Marketing Communications: Where you have provided explicit consent, to send you promotional emails or SMS messages about wunbet bonuses, new games, cricket betting markets, and seasonal promotions. You may withdraw consent at any time.
Cookies & Tracking Technologies
The wunbet Platform uses cookies and similar tracking technologies (including local storage, session tokens, and pixel tags) to operate essential platform functions, remember your preferences, maintain your login session, and analyse how the Platform is used. Below is a plain-English breakdown of the cookie categories we use.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session authentication, security tokens, load balancing, fraud detection | No — essential for platform operation |
| Functional | Language preferences, game display settings, responsible gaming limits reminder | Yes — disabling may reduce functionality |
| Analytics | Aggregated usage statistics, page performance, error tracking | Yes — opt-out available in account settings |
| Marketing | Promotional campaign tracking, re-engagement attribution (only with consent) | Yes — only activated with explicit consent |
Strictly necessary cookies are placed automatically on your device when you visit the wunbet Platform, as they are essential for the site to function. All other cookie categories are only activated where you have given consent, or where wunbet has a legitimate interest that is not overridden by your rights. You may manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may impair the performance of the Platform.
Data Sharing & Disclosure
wunbet does not sell, rent, or trade your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.
Service Providers
We share data with carefully selected third-party service providers who assist us in operating the wunbet Platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard network processors), identity verification providers, cloud hosting providers, customer support software vendors, and game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). All service providers are contractually bound to process data only on our instructions and to implement appropriate security measures.
Legal and Regulatory Obligations
wunbet may disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other government authorities where we are legally required to do so — for example, in response to a lawful court order, anti-money laundering investigation, or tax reporting obligation. We will notify you of any such disclosure to the extent permitted by law.
Business Transfers
In the event that wunbet undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to this Privacy Policy that results from it, with adequate advance notice.
Protection of Rights
We may share personal data where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of wunbet, our players, or any third party — including to enforce our Terms & Conditions, detect and prevent fraud, and address security incidents.
Data Retention
wunbet retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The table below sets out our standard retention periods by data category. When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years after closure | Legal obligation (AML / KYC regulations) |
| Financial Transaction Records | 7 years from transaction date | Tax and financial regulation compliance |
| KYC Verification Documents | 5 years after account closure | Anti-money laundering legal requirement |
| Technical and Usage Logs | Up to 12 months | Security monitoring; fraud investigation |
| Support Communications | 3 years from date of communication | Dispute resolution; quality assurance |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of lawful marketing basis |
Where you request deletion of your personal data and no mandatory legal retention period applies, wunbet will process your request within 30 days and confirm completion in writing. Certain anonymised or aggregated data derived from your account activity may be retained indefinitely for statistical and platform improvement purposes, as this data cannot be used to identify you.
Your Privacy Rights
As a wunbet player, you hold a number of specific rights over the personal data we process about you. wunbet is committed to honouring these rights promptly and without undue complexity. To exercise any of the rights below, contact our privacy team at [email protected] with a clear description of your request and your registered account email address.
wunbet will respond to all valid privacy rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by up to a further 60 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day period. We will not charge a fee for handling privacy rights requests unless they are manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee.
Data Security
wunbet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme is reviewed and updated on a regular basis to address evolving threats.
- Encryption in Transit: All data transmitted between your device and wunbet servers is encrypted using 256-bit SSL/TLS protocols. Unencrypted HTTP connections are automatically redirected to HTTPS.
- Encryption at Rest: Sensitive personal data stored in wunbet databases — including identity documents and financial records — is encrypted at rest using industry-standard encryption algorithms.
- Access Controls: Access to personal data within wunbet's internal systems is restricted on a strict need-to-know basis. All staff with data access undergo background screening and regular data protection training.
- Intrusion Detection: wunbet operates continuous network monitoring and intrusion detection systems to identify and respond to suspicious activity in real time.
- Secure Infrastructure: The wunbet Platform is hosted on certified, enterprise-grade cloud infrastructure with physical security controls, redundancy, and regular third-party security audits.
- Breach Notification: In the event of a personal data breach that poses a risk to your rights and freedoms, wunbet will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.
Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to raise a concern about how wunbet handles your personal data, please contact our privacy team using the details below. We take all privacy enquiries seriously and are committed to resolving them promptly and fairly.
Complaints Process
If you are not satisfied with wunbet's response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. wunbet encourages players to contact us in the first instance so that we have the opportunity to address your concern directly before any formal escalation.
Updates to This Policy
wunbet may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. Material changes will be communicated to registered account holders via email, with at least 14 days' advance notice before the new policy takes effect. The effective date at the top of this document will be updated to reflect the date on which any revision comes into force. Continued use of the wunbet Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.
We recommend reviewing this Privacy Policy periodically so that you remain informed about how wunbet protects your personal data. If you have questions about any specific aspect of this Policy, our privacy team is available seven days a week to assist you.
Your Data Is Safe — Now Let's Play
Your privacy is protected every step of the way on wunbet. Explore our cricket betting markets , top slot games, and world-class casino tables — all backed by 256-bit SSL encryption and transparent data practices.