Responsible Gaming at wunbet — Play Safe, Play Smart
wunbet is committed to providing a safe, fair, and transparent gaming environment for all players across Bangladesh. Our responsible gaming framework gives every adult player the tools and information they need to stay in control of their play at all times.
Our Commitment to Responsible Gaming
At wunbet, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial hardship, emotional distress, or personal harm. Our platform is built on the principle that every player across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar deserves a safe, transparent, and fair gaming environment. Responsible gaming is not a regulatory checkbox for us — it is a core value embedded at every level of how we operate.
wunbet maintains a comprehensive responsible gaming programme that covers age verification, player-controlled spending and time limits, self-exclusion tools, early-warning detection systems, and access to professional support services. Every tool described on this page is available to all registered players free of charge, and our dedicated support team is on hand around the clock to assist anyone who needs guidance.
Strict Age Verification
All players must be 18 years or older. We verify age at registration and during the KYC process to ensure the platform is adults-only.
Deposit Limit Controls
Set daily, weekly, or monthly deposit caps in BDT directly from your account settings. Limits take effect immediately and reductions are enforced without delay.
Session Time Limits
Configure session time reminders and hard stop limits so you always stay aware of how long you have been playing, keeping gaming in its proper place.
Self-Exclusion Programme
Take a voluntary break from wunbet for a defined period — from 24 hours to permanent closure — with immediate effect and no cooling-off delay.
Reality Check Reminders
Opt in to periodic in-session pop-up reminders that display your net session result and elapsed time, helping you make informed decisions mid-play.
Dedicated Support Team
Our trained responsible gaming support specialists are available every day to answer questions, activate tools, and connect players with external help organisations.
18+ Age Restriction 18+
Access to the wunbet platform is strictly limited to adults aged 18 years and above. This is both a legal obligation and a moral commitment. We implement a multi-layer age verification process to ensure that no minor gains access to real-money gambling services on our platform.
How We Verify Age
Upon registration, all players are required to submit date-of-birth information. Prior to processing any withdrawal request — or sooner if our systems flag a concern — players must complete a full KYC (Know Your Customer) verification by submitting a valid government-issued photo ID such as a Bangladesh National Identity Card (NID), passport, or driving licence. Any account found to belong to a person under 18 years of age will be closed immediately and all associated funds will be handled in accordance with applicable legal requirements.
Player Protection Tools
wunbet provides a comprehensive suite of player-controlled responsible gaming tools, all accessible directly from your account settings panel. These tools are designed to give you full control over your gaming activity and to support a healthy relationship with gambling. We encourage all players to explore these tools proactively — you do not need to be experiencing a problem to use them.
Deposit Limits
Set a maximum deposit amount per day, per week, or per calendar month in BDT. Once a limit is set, it cannot be increased for a mandatory 24-hour cooling-off period, though you can reduce it immediately at any time. This gives you firm control over how much money enters your wunbet account. Deposit limits are one of the most effective tools for keeping gambling within an affordable, pre-planned budget.
Loss Limits
Define the maximum net loss you are prepared to accept over a daily, weekly, or monthly period. When your losses reach the threshold you have set, your account will be automatically restricted from placing further wagers for the remainder of that period. Loss limits help ensure that a losing streak does not spiral beyond what you have decided you can comfortably afford.
Session Time Limits
Set a maximum continuous session duration — from 30 minutes to 8 hours. When the session limit is reached, you will be automatically logged out. You can also enable in-session reality check reminders at intervals of your choosing (every 30, 60, or 90 minutes) that display a brief summary of your current session outcome and elapsed time, prompting you to decide whether to continue.
Cool-Off / Time-Out
Take a short voluntary break from the wunbet platform for a fixed period of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period your account remains accessible for viewing purposes, but you will be unable to log in to place bets or make deposits. Marketing communications from wunbet are also paused during any active cool-off period. You can request a cool-off at any time through account settings or by contacting our support team.
Wager Limits
In addition to deposit controls, wunbet allows you to set a cap on the total amount you are permitted to wager per day, week, or month across all games — including cricket betting markets, slots, live casino tables, and all other products. Wager limits operate independently of deposit limits and provide an additional layer of financial protection.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and often goes unrecognised until it has caused significant harm. Being aware of the warning signs — in yourself or in someone you care about — is the first and most important step toward getting help. The following behaviours and patterns may indicate that gambling is becoming a problem.
Self-Assessment Questionnaire
If you are unsure whether your gambling behaviour is within healthy limits, the following brief self-assessment questions can help you reflect on your habits. Answer honestly — this questionnaire is for your benefit only and is not monitored by wunbet staff.
Reflect on your gambling over the past 12 months:
If you answered yes to two or more of the above questions, it may be worth exploring the support resources listed in the final section of this page. You can also activate wunbet's self-exclusion tool immediately by contacting our support team, or apply a deposit or loss limit through your account settings right now.
Self-Exclusion Programme
wunbet's self-exclusion programme allows you to voluntarily close your account or suspend all gaming activity for a defined period. Self-exclusion is the most powerful responsible gaming tool available on the platform and is available to any registered player at any time without question.
Available Self-Exclusion Periods
You may select any of the following self-exclusion periods based on what feels right for your situation. All periods take effect immediately upon request — there is no delay or cooling-off window.
Short Break
24 hours to 7 days — ideal if you feel you need a brief pause to reset.
Monthly Break
1 to 6 months — for players who want an extended period away from gambling.
Long-Term Break
1 to 5 years — a serious, meaningful commitment to stopping gambling long-term.
Permanent Closure
Permanent account closure with no option to reopen — the most definitive protection available.
What Happens During Self-Exclusion
Once a self-exclusion is active on your wunbet account, all gaming access is suspended immediately. Any pending wagers will be voided and your account balance will be returned to your verified payment method (bKash, Nagad, Rocket, Upay, or bank card). You will be removed from all marketing lists and will not receive any promotional communications during the exclusion period. Any attempt to create a new wunbet account during an active self-exclusion period will be treated as a breach of our Terms & Conditions and will result in account closure.
Protecting Minors
Protecting children and young people from exposure to gambling is one of wunbet's highest priorities. We are aware that in many Bangladeshi households, multiple family members — including children — may share access to the same device. We strongly encourage parents and guardians to take proactive steps to prevent minors from accessing the wunbet platform or any other online gambling site.
Recommended Steps for Parents and Guardians
The following measures will help ensure that children in your household cannot access gambling content on shared devices:
Use Strong, Unique Passwords
Always protect your wunbet account with a strong, unique password that is not shared with or accessible to any child in your household. Never save your wunbet login credentials in a browser profile that children can access. Log out of your account fully after every session, especially on shared smartphones or tablets.
Device-Level Parental Controls
Enable parental control features on all shared devices. Android and iOS both provide robust parental control settings that can restrict access to gambling websites and applications. Consider using dedicated parental control software for additional filtering capabilities across all browsers and apps on the device.
Open Conversations About Gambling
Talk openly with children and teenagers about what gambling is, how it works, and why it is an adults-only activity. Research consistently shows that children who receive clear, honest information about the risks of gambling from trusted adults are less likely to develop problematic gambling behaviours later in life.
Support Resources
If you feel that gambling is negatively affecting your life — or the life of someone you care about — help is available. wunbet's responsible gaming support team is your first point of contact, but we also encourage players to reach out to external counselling and support organisations. Seeking help is a sign of strength, and recovery is absolutely possible.
wunbet Responsible Gaming Support Team
Our dedicated responsible gaming specialists are available every day to help you activate account restrictions, discuss self-exclusion options, or simply talk through any concerns you have about your gambling behaviour. Reach our team via email at [email protected] — all communications are treated with complete confidentiality.
Kaan Pete Roi — Bangladesh Mental Health Support
Kaan Pete Roi is Bangladesh's first emotional support and crisis intervention helpline, offering confidential support to individuals experiencing emotional distress, including issues related to compulsive gambling. If you are struggling, speaking to a trained counsellor can make a meaningful difference.
Gamblers Anonymous
Gamblers Anonymous is a worldwide fellowship of men and women who share their experience, strength, and hope with each other so that they may solve their common problem and help others recover from a gambling addiction. Meetings and online resources are available internationally, including support accessible from Bangladesh.
Talk to Someone You Trust
Sometimes the most important first step is simply talking to a trusted friend, family member, or colleague about what you are experiencing. Problem gambling thrives in secrecy — breaking that silence, even with just one person, can be the turning point toward a healthier relationship with gambling and with money.
Remember: you are never alone, and there is no shame in asking for help. wunbet is committed to supporting every player who reaches out, without judgement. Our goal is not simply to run a gaming platform — it is to ensure that every player's experience at wunbet remains positive, sustainable, and within their personal control.
Play Responsibly with wunbet
Enjoy world-class cricket betting, top slot games, and live casino tables — all within the safe, controlled environment that wunbet's responsible gaming tools provide.